Privacy Policy

Quantate take privacy very seriously. This policy is to ensure that we communicate to You how we treat personal information. We encourage You to read this Policy carefully.

Definitions used in this Policy have the same meaning as in our Terms of Use, which You should read together with this Policy. By accessing our Website and using our Service, You consent to the terms of this Policy and agree to be bound by it and our Terms of Use.

How Quantate collects Your personal information

Quantate provides online risk and compliance management software.

The Service involves the storage of Data about a company or individual which may include personal information. “Personal information” is information about an identifiable individual, and may include information such as the individual’s name, email address and business role.

Quantate may collect personal information directly from You when You:

  • register to use the Service,
  • use the Service,
  • contact the Quantate support team, and
  • visit our Website.

If You choose not to provide Your personal information to Quantate, it may mean that we are unable to provide You with the Service.

Quantate may receive personal information from You about others

Through Your use of the Service, You may provide information about someone else. If You provide Quantate with personal information about someone else, You must ensure that You are authorised to disclose that information to Quantate and that, without Quantate taking any further steps required by applicable data protection or privacy laws, Quantate may collect, use and disclose such information for the purposes described in this Policy.

This means that You must take reasonable steps to ensure the individual concerned is aware of and/or consents to the various matters detailed in this Policy, including the fact that their personal information is being collected, the purposes for which that information is being collected, the intended recipients of that information, the individual's right to obtain access to that information, Quantate’s identity, and how to contact Quantate.

Quantate collects, holds, and uses Your personal information for limited purposes

Quantate collects Your personal information so that we can provide You with the Service and any related services You may request. In doing so, Quantate may use the personal information we have collected from You for purposes related to the Services including to:

  • verify Your identity,
  • administer the Service,
  • notify You of new or changed services offered in relation to the Service,
  • carry out marketing or training relating to the Service,
  • assist with the resolution of technical support issues or other issues relating to the Service,
  • comply with laws and regulations in applicable jurisdictions, and
  • communicate with You.

By using the Service, You consent to Your personal information being collected, held and used in this way and for any other use You authorise. Quantate will only use Your personal information for the purposes described in this Policy or with Your express permission.

It is Your responsibility to keep Your password to the Service safe. You should notify us as soon as possible if You become aware of any misuse of Your password, and immediately change your password within the Service or via the “Forgot Password?”process.

Quantate may aggregate Your non-personally identifiable data

By using the Service, You agree that Quantate can access, aggregate and use non-personally identifiable data Quantate has collected from You. This data will in no way identify You or any other individual.

Quantate may use this aggregated non-personally identifiable data to:

  • assist us to better understand how our customers are using the Service,
  • provide our customers with further information regarding the uses and benefits of the Service, and
  • otherwise to improve the Service.

Your Personal Information is held in Geographically Appropriate Locations

All Data, including personal and non-personal information, that is entered into the Service by You, or automatically imported on Your instruction, is transferred to Quantate’s servers as a function of transmission across the Internet. By using the Service, You consent to Your personal information being transferred to our servers as set out in this Policy.

As a Quantate client You have data and computing sovereignty options. Quantate has its own cloud computing platform created by multiple connected geographically distributed infrastructure sites inside New Zealand. This is our default and most popular option. As a Quantate client, at Your request, we can locate Your data and applications in a different geographic and legal jurisdiction to meet sovereignty requirements. Talk to us about options.

All our systems comply with the New Zealand Privacy Act and the Australian National Privacy Principles (‘the NPPs’) under the Privacy Act 1988 (Cth) (‘Privacy Act’). In the USA, our USA infrastructure partners comply with the relevant aspects of the U.S.-EU Safe Harbor Framework. In the EU, our infrastructure partners comply with relevant aspects of The General Data Protection Regulation (officially Directive 95/46/EC).

Quantate takes steps to protect your personal information

Quantate is committed to protecting the security of Your personal information and we take all reasonable precautions to protect it from unauthorised access, modification or disclosure. Your personal information is stored on secure servers that have SSL Certificates issued by leading certificate authorities StartCom, and all Data transferred between You and the Service is encrypted. You can find out more about our security arrangements and our data protection measures at

However, the Internet is not in itself a secure environment and we cannot give an absolute assurance that Your information will be secure at all times. Transmission of personal information over the Internet is at Your own risk and You should only enter, or instruct the entering of, personal information to the Service within a secure environment.

We will advise You at the first reasonable opportunity upon discovering or being advised of a security breach where Your personal information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.

Quantate only discloses Your Personal Information in limited circumstances

Quantate will not disclose the personal information You have provided to us to any third party.

You should be aware that Quantate may be required to disclose Your personal information without Your consent in order to comply with any court orders, subpoenas, or other legal process, if such disclosure is required by law. Where possible and appropriate, we will notify You if we are required by law to disclose Your personal information.

Quantate does not store Your credit card details

If You choose to pay for the Service by credit card, Your credit card details are not stored by the Service and cannot be accessed by Quantate. Your credit card details are encrypted and securely stored by "payment people" Limited to enable Quantate to automatically bill your credit card on a recurring basis. You should review "payment people" Limited’s Privacy Policy to ensure you are happy with it.

You may request access to Your personal information

It is Your responsibility to ensure that the personal information You provide to us is accurate, complete and up-to-date. You may request access to the information we hold about You, or request that we update or correct any personal information we hold about You, by setting out Your request in writing and sending it to us at

Quantate will process Your request as soon as reasonably practicable, provided we are not otherwise prevented from doing so on legal grounds. If we are unable to meet Your request, we will let you know why. For example, it may be necessary for us to deny Your request if it would have an unreasonable impact on the privacy or affairs of other individuals, or if it is not reasonable and practicable for us to process Your request in the manner You have requested. In some circumstances, it may be necessary for us to seek to arrange access to Your personal information through a mutually agreed intermediary (for example, the Subscriber).

We’ll only keep Your personal information for as long as we require it for the purposes of providing You with the Service. However, we may also be required to keep some of Your personal information for specified periods of time, for example under certain laws relating to corporations, money laundering, and financial reporting legislation.

Quantate uses cookies

In providing the Service, Quantate utilises "cookies". A cookie is a small text file that is stored on Your computer for record-keeping purposes. A cookie does not identify You personally or contain any other information about You but it does identify Your computer.

We may use a combination of “persistent cookies” (cookies that remain on Your hard drive for an extended period of time) and “session ID cookies” (cookies that expire when You close Your browser) on the Website to, for example, track overall site usage, and track and report on Your use and interaction with ad impressions and ad services.

You can set your browser to notify You when You receive a cookie so that You will have an opportunity to either accept or reject it in each instance. However, You should note that refusing cookies may have a negative impact on the functionality and usability of the Website.


Quantate sends billing information, product information, Service updates and Service notifications to You via email. Our emails will contain clear and obvious instructions describing how You can choose to be removed from any mailing list not essential to the Service. Quantate will remove You at Your request.

Quantate has a privacy complaints process

If You wish to complain about how we have handled Your personal information, please provide our Privacy Officer with full details of Your complaint and any supporting documentation:

  • by e-mail at, or
  • by letter to The Privacy Officer, Quantate Limited, PO Box 25067, Wellington 6142, New Zealand.

Our Privacy Officer will endeavour to:

  • provide an initial response to Your query or complaint within 10 business days, and
  • investigate and attempt to resolve Your query or complaint within 30 business days or such longer period as is necessary and notified to you by our Privacy Officer.

This policy may be updated from time to time

Quantate reserves the right to change this Policy at any time, and any amended Policy is effective upon posting to this Website. Quantate will make every effort to communicate any significant changes to You via email or notification via the Service. Your continued use of the Service will be deemed acceptance of any amended Policy.

Get in Touch!

We're here 24/7 and will get back to you asap